EN AU

Introduction

At Crust Pizza Delivery ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place orders, or interact with us in any other way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy may change from time to time, so please check back periodically.

Last updated: June 1, 2024

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

  • Contact Information: Name, email address, postal address, phone number
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card details, billing address (note: full payment card details are processed by our secure payment providers and not stored on our systems)
  • Order Information: Food preferences, order history, delivery instructions
  • Marketing Preferences: Your choices regarding marketing communications

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifier
  • Usage Data: Pages visited, time spent on pages, clicks, interactions with our website and app
  • Location Data: General location based on IP address, and if permitted, precise location for delivery purposes
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section below)

Information from Third Parties

  • Social Media: Information shared when you connect with us via social media platforms
  • Business Partners: Information shared by our business partners, such as delivery services
  • Public Sources: Information from publicly available sources

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

  • Processing and fulfilling your orders
  • Creating and managing your account
  • Providing customer support
  • Improving our website, app, products, and services
  • Developing new products and features

Communication

  • Sending order confirmations and updates
  • Responding to your inquiries and requests
  • Sending service-related announcements
  • Providing information about promotions, events, and news (with your consent)

Marketing and Advertising

  • Delivering personalized content and recommendations
  • Sending promotional materials about our products and services
  • Measuring the effectiveness of our marketing campaigns
  • Managing our loyalty program

Legal and Security Purposes

  • Complying with legal obligations
  • Enforcing our terms and conditions
  • Protecting our rights, privacy, safety, or property
  • Detecting and preventing fraud, security breaches, and other harmful activities

Sharing Your Information

We may share your information with the following parties:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Delivery partners
  • Cloud storage providers
  • Customer service providers
  • Marketing and advertising partners

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

Business Partners

We may share information with business partners for joint marketing efforts, promotions, or other collaborative business activities.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Correction

You have the right to access, review, and update the personal information we hold about you. You can do this by logging into your account or contacting us directly.

Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion

You may request that we delete your personal information. Please note that we may need to retain certain information for legitimate business or legal purposes.

Objection and Restriction

You may have the right to object to or request restriction of the processing of your personal information.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings or our cookie management tool (where available).

How to Exercise Your Rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure network architecture
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly and cannot be turned off in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can also use the "Help" feature in your browser for more information.

Please note that blocking some types of cookies may impact your experience on our website and the services we offer.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will post the revised policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by a notice on our website before the changes take effect.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Crust Pizza Delivery

Flat 89 Brown Roads

Lake Harrisonbury BN12 6HW

Australia

Email: [email protected]

Phone: +447891742962

We will respond to your request within a reasonable timeframe.